Our Approach to Refunds
We genuinely want every customer to be satisfied with their purchase. If you experience a genuine problem with the programme, please contact us. Our support team will do everything reasonably possible to help resolve the issue. Every refund request is reviewed individually, taking into account the circumstances of the purchase, the nature of the issue, and any assistance already provided by our support team.
1. Digital content
Because this programme consists of digital content that becomes immediately accessible after purchase, refund requests are not automatically approved. Each request is assessed individually and fairly.
Before considering a refund, we may first offer reasonable assistance, technical support or guidance to help resolve the issue. Many customer issues can be resolved quickly without the need for a refund.
2. Customer support first
We encourage you to contact us as soon as possible if you experience any difficulty. In many cases we can resolve questions or technical issues quickly, allowing you to continue benefiting from the programme. Our goal is always to help you use the programme successfully — most problems, from download hiccups to questions about the exercises, have a straightforward fix.
3. When refund requests may be considered
Refund requests may be considered where appropriate, including in situations such as:
- the programme cannot be accessed due to a technical issue that cannot reasonably be resolved;
- the digital product is materially different from its description;
- there is another significant issue that cannot reasonably be resolved through customer support.
These examples are illustrative rather than exhaustive — every request is considered on its own circumstances.
4. How to contact us about a refund
- Email support@30daysfreedom.co.uk with the subject line "Refund request".
- Include the email address you used at checkout and, if you have it, your order or receipt number (it is on your purchase receipt email).
- Describe the issue you are experiencing and, where relevant, what you have already tried. This forms part of the review and helps us find the fastest way to help you.
5. Response times
- Acknowledgement: we reply within one business day (Monday–Friday, UK time).
- Review: once we have the information we need, we will let you know the outcome of the review as soon as reasonably possible.
- Where a refund is approved: it is issued through our payment provider to the original payment method; banks and card issuers typically take 5–10 business days to show the funds.
6. Purchases made on Amazon
If you bought the Kindle edition of the Programme Guide through Amazon, that purchase is subject to Amazon's own returns process and must be requested through Amazon. This policy applies to purchases made through this website. Kindle readers can still contact us with any product question — see Contact Us.
7. Your statutory rights
This policy does not affect your statutory rights under applicable UK consumer law, including your rights where digital content is faulty, not as described, or not fit for purpose.