Refund enquiries
Experiencing an issue, or considering a refund? Contact support first — we will make every reasonable effort to resolve the problem. Refund requests are reviewed individually, as set out in our Refund Policy. Include the email address you used at checkout and, if you have it, your receipt number.
Technical support
Access problems, trouble downloading or opening the files, or the 8 companion video lessons not playing? Tell us what device you're using and what happens, and we'll sort it out — including re-sending your download link if needed.
Kindle support
Reading the Programme Guide on Kindle? Your free Companion Workbook is at 30daysfreedom.co.uk/workbook. Refunds for Kindle purchases are handled by Amazon, but we're glad to help with anything about the programme itself.
General enquiries
A question before you buy, feedback on the programme, or anything else — write to the same address. Every email is read and answered by a person.